Return Policy
At Imperial The Label, your satisfaction is our top priority. That’s why we proudly offer a 100% Money-Back Guarantee on eligible returns. Below are the details of our return policy to ensure a smooth process:
Important Return Details
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No Exchanges for Sizes or Colors:
We do not offer direct exchanges. If you need a different size or color, you can return the item for a store credit and use it to repurchase the desired item. -
Customers are responsible for the return shipping costs.
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Items must be in original condition—unworn, unwashed, and free of damage, stains, or odors.
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Returns that do not meet these criteria will be refused, and the customer will be responsible for covering the shipping cost to have the item sent back to them.
Processing Returns:
- Once your return is received, please allow 3-5 business days for us to inspect and process the item.
- Refunds are typically processed within 5-7 business days of approval but may vary depending on your bank's policies.
- If you choose store credit for size or color changes, the credit will be applied to your account as soon as the return is processed.
Damaged or Incorrect Items:
If you received a damaged or incorrect product, please contact us immediately. We will gladly resend the correct item at no additional cost to you.
Start Your Return:
To initiate a return, please email us at [your email address] with your order number and details about the item(s) you’d like to return.
We’re here to make your shopping experience as seamless as possible. If you have any questions, feel free to reach out to us!
Imperial The Label reserves the right to update this policy at any time.